Your Trust, Our Policies

Velvet Palms guarantees FSSAI compliant hygienic packaging. All products are sealed immediately after processing in our clean facilities, ensuring zero additives and unadulterated purity from our origin to your pantry. We dispatch orders within 24-48 business hours, prioritizing freshness and quality.

For damaged packages or quality issues during transit, Velvet Palms offers clear refund and replacement policies. Report any concerns within 24 hours of delivery for a swift resolution. Your secure payment processing and complete customer data protection are paramount, safeguarded by robust encryption and privacy protocols.